As W. Edwards Deming, put it: “If you can't describe what you are doing as a process, you don't know what you're doing.” Processes are a key component of the Operating Model of an enterprise and the fundamental means by which the activities of an enterprise create value for its customers and stakeholders.
In mature organizations, process improvement can take on many forms, from radical redesign of processes, to problem solving and continuous improvement. Initial process design and creation is also required in many start-up organizations and in those that have never formally considered how their work should be performed. Organizations sometimes assume that they have particular processes well defined and in place, when the reality is a set of ad hoc or informal work steps, unclear responsibilities and handoffs across a group of organizational silos.
Barracliffe Consulting provides consulting, facilitation and coaching for process improvement teams seeking to increase the efficiency and effectiveness of their business processes.
- A robust approach that examines job roles, information flows, and IT process enablement to ensure that the processes are properly integrated into the operating model of the enterprise.
- An examination of process models at the strategic, operational and tactical levels
- Coaching on rigorous techniques, and methodologies to liberate the "group genius" and create practical solutions for solving process problems